Error opening downloaded pdf file from Box.com

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Beth Graves

• 2022年08月18日 17:49

Receiving error "There was an error opening this document. The file is damaged and cannot be repaired". This happens when I go to my PDF documents and click on the download button to put it on my PC. This does NOT happen when I print the file as PDF and save it to my PC. 

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  France

  • 2022年08月19日 19:22

  Hi Beth, 

  Welcome to the Box Community, I'm happy to help!

  We have previously seen this error message if the uploaded file to Box is corrupted. Do you have the original copy of this file? If yes, please try re-uploading it to Box.com and then see if then try again and see if the error appears.

  Let us know how if you have questions and we will help you!

  Regards,

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  Fernando Priego

  • 2022年10月11日 21:40

  I have the same problem. Has anyone found a solution? Reinstalling apps or files doesn't work.

  Thank you

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