Extra 10GBs of free storage for new Box Mobile users not received

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Box User

• 2022年08月23日 15:00

Hi Support-Team,

last week I received an e-mail stating that if I download the box app before August, 31st I will receive additional 10 GB free storage. I downloaded the app and logged in but didn't receive the additional storage.

Also didn't find any answer on the forum regarding how to solve this issue. Help would be appreciated.

Best regards

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• 

  France

  • 2022年08月23日 21:05

  Hi there,

  Welcome to the Box Community, I'm happy to help!

  I understand that you have not received the additional storage for downloading and installing the Box mobile app.

  Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this with you.

  Best Regards,

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