macOS Box sync issues & initialisation failures

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  • France

    Hi Jason,

    Welcome to the Box Community, I'm happy to help!

    Can you confirm if you receive a similar error message described in this article when initializing Box Drive in your Mac device?:

    If you receive the same exact message, please follow the steps provided in the above article to resolve this issue.

    Let us know how it goes and if you have questions!

    Regards,

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  • Jason Kilgour

    Hi France,

    Apologies for the late reply, thank you for the suggested resolution for the Box Drive failed to initialise error. Unfortunately, it did not work for the MB M1 on macOS12.5. It returned the error: 

    mv: rename /Users/username/Library/CloudStorage/Box-Box to /Users/username/Box-Box-Backup: No such file or directory

    I appreciate your efforts in helping me with this issue

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