Can't open PDF files saved to BOX Drive

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Andrew C Tice

• 2022年08月25日 00:58

I need help opening PDF files on my BOX drive.  I use this daily.  Haven't opened this document since May 2022.  Now it looks like it has to be refreshed with the clock/pie chart icon present.  When I try to open and download it, nothing happens.  Thanks! 

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  France

  • 2022年08月26日 18:29

  Hi Andrew, 

  Welcome to the Box Community, I'm happy to help!

  Have you tried to quit/ exit Box Drive app and then restart the app again to see if this help open your files?

  Do you encounter any error message when you try opening these files? Dyou mind providing a screenshot of how they appear in Box drive so we can take a closer look?

  I'll wait for your response!

  Regards,

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  Chad Hanson

  • 2022年08月27日 22:16

  I'm having the same issue... it started happening within the last week or so.

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  Tommy Re

  • 2022年10月03日 21:51

  I'm having the same issue as well. Issue started recently as well. Please let me know if there is solution. 

  Thank you.

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  Fernando Priego

  • 2022年10月11日 21:37

  Has anyone found a solution? Reinstalling the apps doesn't work. My situation is that I can't open PDF files on my MIUI phone, but I can on my Android tablet.

  Thank you

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  Julie Sickles

  • 2022年10月18日 17:48

  I have signed in, signed out and signed back in again.  Some days it works but most days it does not.  I have contacted IT and they helped me one day then it stopped working again

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  Javier carreno

  • 2022年12月01日 18:17

  I have the same issue some days it works but most days it does not, I have used box drive desktop but still same problem, only android app is working perfectly 

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