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Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.

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TYLER DAVIS

I have an entire directory that is failing to sync between my local machine and box. I tried deleting the local files, restarting box, and restarting my computer, but none of these have fixed the issue. Just now I clicked the "retry" button, and it told me to send my logs and open a support case to follow up.

 

 

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  • AJ

    Hi Tyler,

    Welcome to the Box Community! I'm happy to help.

    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.

    Please check your email for updates. 

    Best, 

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  • Chadwick Brown

    Having the same issue as above.

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  • Kellie Walters

    I've been having ongoing problems with Box and received an error message when I turned on my computer this morning and then this: 

    Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.

    I don't know how to do this or what the problem is. 

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