Mac "file does not exist" .docx and .jpg files

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Ethan Conrad

• 2022年09月02日 00:24

My box drive has recently been showing a cloud with an exclamation point saying that "files do not exist". This only occurs with certain files. I am using a 2019 MacBook Pro MacOS Monterey. Any way to solve this issue? Beginning to be concerned about the safety of my files stored on Box.....

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  France

  • 2022年09月02日 19:18

  Hi Ethan, 

  Welcome to the Box Community!

  I'm sorry to hear that you are having issues with your files in Box Drive.

  It looks like you are part of an organization that requires their managed users to contact your internal helpdesk or IT team for issues related to Box. Should a ticket needs to be raised for this issue with Support, your team's designated contact can submit this on your behalf.

  Kindly reach out to your internal helpdesk or IT team for further assistance on looking into this.

  Regards,

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