Files suddenly not available

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N Stephen Pollitt

• 2022年09月06日 18:37

On my mac some files are showing up with the "clock" icon and cannot be accessed.

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  France

  • 2022年09月07日 16:03

  Hi Stephen, 

  Welcome to the Box Community, I'm happy to help!

  This would be something Product Support team would like to investigate with you and may require specific account information.

  I see that you already have an open ticket for this issue and our representative is now investigating, please continue working with them and check your email for updates.

  All the best,

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