Boxnote- unable to connect

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America El Sheikh

• 2022年09月08日 21:09

Hi all! 

I am having an issue with Boxnote. When I try to copy and paste in Boxnote, a pop-up says "We've lost connection and will retry in X seconds". The page then refreshes, and what I copy and pasted does not appear on the page. Any support is appreciated, thank you!

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  France

  • 2022年09月09日 20:00

  Hi America, 

  Welcome to the Box Community, I'm happy to help!

  Can you please try to re-open or re-create the Box Note and see if it'll work?

  Then, please try using another network connection, it is possible that it might be a network problem.

  Let us know how it goes and if you have questions!

  Regards,

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  America El Sheikh

  • 2022年09月12日 15:26

  Hi! I tried duplicating the box note and it did not work. And I have tried on multiple networks, as have a couple of my colleagues and they get the same notification, so I don't believe the problem is the network. Thank you for your help!

   

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