Sender not getting Email notification

Hi.,
Sender is not getting email notification when they uploads the new files into the folder. Collaborators are getting notifications.

Example:
A,B and C are the collaborators.
A Uploads the file. B and C receives the email notification.

B Uploads the file. A and C receives the email notification.

C Uploads the file. A and B receives the email notification.

I have checked on enterprise account setting>notification> checked uploads (items i own and i've joined)
Under folder setting>Email notification> chosen "override default settings for the folders and subfolders" >checked uploads.

Can someone please assit me on this?

Thanks in advance!!

2022年09月09日 16:56

Hi Bala,

Welcome to the Box Community! I'm happy to help.

This would be something our Box Support team would like to discuss with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.

Best,

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