Old phone is damaged/not working, can't access Duo authentication

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Rutwik Jain

• 2022年09月09日 23:41

Hi,

I can't login to box because my old phone, which had two-factor authentication set up for my Duo account, is damaged and not in working condition. I have changed my phone but I can't setup Duo on the new phone until I login, and I can't login without a passcode.

Rutwik

0

• 

  France

  • 2022年09月12日 18:53

  Hi Rutwik, 

  Welcome to the Box Community, I'm happy to help!

  This might require some account specific information, so I've submitted a case to Box Support on your behalf.

  Kindly check your email for details and updates.

  All the Best,

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