Billing Issue

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Admin

• 2022年09月10日 15:14

I recently received a bill for $1260.00. I simply do not have that money to pay, you are more than wiping me out. On top of that, I no longer need a three-user account, as it is just me. Can you please downgrade my account to just me (single user) and can you help me get a refund for the excess. We are just a tiny entity. We’ve had some major setbacks as of late, but we’re trying to turn things around. This will wipe us out right now. Please help us. Thank you, Kyle

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  France

  • 2022年09月12日 19:18
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  Hi Kyle, 

  Welcome to the Box Community, I'm happy to help!

  If you wish to discuss the charges on your account, you may email our billing team at billing@box.com or you may submit a billing ticket from your account (this option is available to those with paid subscription). 

  Should you decide to proceed in downgrading your account, you contact cancellations team at cancel@box.com and someone from the team will reach out to you

  All the best, 

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