Change account email to one of an account that was on trial period

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John Nuñez

• 2022年09月13日 19:40

I'm not able to change my account email to my work email because it was previously used for the 30 day trial.

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  France

  • 2022年09月13日 21:42

  Hi Mateo,

  Welcome to the Box Community, I'm happy to help!

  If you need to use an email previously used for a trial account, please go to Support.box.com > click "Support" > then 'Contact Support'. You will then see a line that says "If you are unable to sign in, click here.". Complete the form and include the information of the trial account you need help with and someone from our team will reach out to help look into it

  Thanks for reaching out and let us know how else we can help!

  Regards,

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  John Nuñez

  • 2022年09月15日 15:25

  Hi France, I've created another post and the only replies I've received are from other members with their issues... is there no dedicated support system? this has been an ongoing issue.

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