Cannot login to Box Sync
I cannot login to the Box Sync app, even though the same username and password works on the web app (https://app.box.com/folder/0). It keeps saying I have the wrong credentials on my Mac app. Can anyone help with this?
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Hi Carolyn,
Welcome to the Box Community, I'm happy to help!
Do you mind providing a screenshot of the error that you encounter when you login to the Box Sync app so we can take a closer look?
Also, may we know what version of MacOS are you running and if this is using the M1 chipset?
I look forward to hear from you and let me know if you have questions!
Regards,
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Sure, it just actually signed me in okay just now, so now it says that it's syncing, but when I go to my Finder and go to my Box sync folders, it says it can't connect to the server. I am connected to Internet just fine. Is there anything else I should do? And my Mac is Mac OS Monterey V12.1, with the M1 chip Pro.
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Hi Carolyn,
Thanks for sharing the screenshot!
Unfortunately, Box Sync is not Supported on M1 devices as stated in this article: https://support.box.com/hc/en-us/articles/360043696234-Understand-the-Box-Policy-For-Browser-And-OS-Support
We recommend installing Box Drive instead which is fully supported on M1 devices.
This article explains the difference between Sync and Drive: https://support.box.com/hc/en-us/articles/360043697354-Switching-from-Box-Sync-to-Box-Drive
This article goes into a little more detail about Box Drive and its basic functionality: https://support.box.com/hc/en-us/articles/360043697494
Feel free to write back in if you have other questions, and I will help you!
Regards,
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