Unable to connect to Box - Request_error
hi
i installed Box Drive for Windows and i can´t log in.
it says "Unable to connect to box".
i verified my internect conection and it´s working ok.
i tried the steps in "https://support.box.com/hc/en-us/articles/360043696034-Box-Sync-Error-Unable-to-Connect-to-Box%C2%A0" and doesn´t work.
i tried turning off the firewall of my anti virus and Defender and doesn´t work either.
i tried disable TLS 1.0 and enable both TLS 1.1 and TLS 1.2 and doesn´t work either.
Please help!
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Hi Gonzalo,
Welcome to the Box Community! I’m happy to help.
Can you try to reset your Box Drive app by following the instruction below please:
1. Quit Box Drive if it's currently running.
2. Open a Terminal window and run the following command:fileproviderctl domain remove -A com.box.desktop.boxfileprovider
3. The command from step #2 will archive all of the unsynced files from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Box-Box (Archive)". If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on. Note that only the unsynced files will be copied (synced files will be excluded). The parent hierarchy of each unsynced file will also be re-created.
4. Check to see if your expected files are in that folder from step #3. If not, it's possible that you have unsynced files from the previous Box Drive mode, FUSE mode, and should check "~/Library/Application Support/Box/Box/unsyncedFiles" for any unsynced content. The full instructions in this case for manual reset can be found here: Using Box Drive Basics
5. Go back to the Terminal window and run the following command to complete the manual reset:defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box
6. Restart Box Drive. You should now be able to log back in to Box Drive again. If you are still logged in please log out to complete the reset. You can copy back any or all of the unsynced files from steps #2 and #4 to sync them up to Box.com
Best,
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