Box drive is not logging in and icon stays Grey

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2022年09月27日 07:52

When I use box via my google chrome browser it works perfectly. Box drive also runs fine on my desktop under windows 11 pro. But on my laptop box drive does not boot properly. I have to log in box drive rodes. but then nothing happens. No Box in explorer and the icon at the bottom right also remains gray.

- I did a complete reinstall (clean) of windows 11 and 10. I also reinstalled box drive several times

Default browser: Google Chrome

What can go wrong here?

7件のコメント

France

2022年09月27日 19:04
Hi Peter,

Welcome to the Box Community, I'm happy to help!

Could you try the steps provided in this article to 'Manually Reset' Box Drive on your Windows computer?:
- https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics
Let us know how it goes and if you have questions.

All the Best,
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Peter vd Gaag

2022年09月28日 08:52
I did follow these instructions, with no result. :-(

But my problem is solved, with an old install file.

I delete box first. Installed box drive with an old file.

after logging in, the icon turns blue and runs an update.

No problems so far! :-)
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Greg Wilson

2022年09月28日 15:41
I've confirmed the same issue with a Windows 11 machine, Peter's resolution also worked for me.
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Laura Jarboe

2022年10月03日 00:58
I am having this same problem. The manual reset did not work for me.
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Peter vd Gaag

2022年10月03日 05:30
Did you try an old install file? That worked for me after using that. Box is working great.
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Mass, Theo

2022年10月05日 04:24
Hello, I've been unable to connect to box as well. I can't, however find any old install files to use.

Peter vd Gaag could you send a link to the file you used?

Best,

Theo
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Peter vd Gaag

2022年10月05日 05:31
https://app.box.com/s/7d6iafi9y3mkoh7zxtv2if19p0kblqhk

this should be the file Theo.

Good Luck!
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