Cannot Sync On Mac

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Alexander Moya

• 2022年09月28日 16:51

I have one folder that synced correctly, but i cannot add files or sync. Please advise.

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  France

  • 2022年09月29日 18:11
  • 編集済み

  Hi Alexander, 

  Welcome to the Box Community, I'm happy to help!

  To confirm, are you using Box Sync or Box Drive? Do you see any problem items on the menu bar of your Mac for the Box desktop app you are using or encounter any specific error message when trying to add/ sync new files? Can you take a screenshot and share it here so we can take a look?

  Additional information can help us better understand how we can help.

  I look forward to hear from you!

  Regards, 

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