Box won't let me access a folder that has been shared with me

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Beach Clark

• 2022年09月28日 19:44

Hi,

I'm new to box.  My colleague shared a folder with me.  When I try to access the folder, I get a new page saying that I don't have enough storage on my account to access the folder.  I don't want to copy any of the files to my box account, I just want to download them to my personal computer.  Does anyone know how to do that?

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• 

  AJ

  • 2022年09月28日 22:09

  Hi Beach,

  Welcome to the Box Community. 

  This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

  Please check your email for details and updates. Thanks for your patience!

  Best,

   

   

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