AJ

1. コミュニティ
2. Support Forum
3. Unable to access folder

Hi Amanda, Welcome to the Box Community!  Please have the collaborator follow these preliminary troubleshooting steps. * Update your browser to the latest version -  https://support.box.com/hc/en-u...

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• AJ
• 2022年03月29日 13:20
• 0 件の投票

1. コミュニティ
2. Support Forum
3. refund

Hi 孙高炜, Welcome to the Box Community!    I'm sorry to hear about the charges. This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504.   Best,

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• AJ
• 2022年03月28日 22:04
• 0 件の投票

1. コミュニティ
2. Support Forum
3. BOX NOT SYNC TO DESKTOP

Hi Maria, Welcome to the Box Community!    Here are a couple steps I'd like you to try first to help me isolate the issue: First, please log in to Box.com and ensure that all of the folders you ...

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• AJ
• 2022年03月28日 21:56
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Box está vacio, pero marca 38 gb de ocupacion

Hi Juan, Welcome to the Box Community!    I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box ...

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• AJ
• 2022年03月28日 20:26
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Editor deleted files/ Owner can't retreive

Hi Matt, Welcome to the Box Community!  If the files aren’t in your personal trash, they might be in the trash of the person who deleted the files. All users collaborating on a collaborative folder...

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• AJ
• 2022年03月28日 20:16
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Incorrect storage usage or number of files in My Account

Hi, Welcome to the Box Community!  I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box console>...

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• AJ
• 2022年03月28日 19:38
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Cant access Box, Need Mac OS update

Hi Joseph, Welcome to the Box Community!  Please check the latest system requirements to run Box in our Product Support page. https://support.box.com/hc/en-us/articles/360043696234-Understand-the-B...

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• AJ
• 2022年03月25日 21:47
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Deleted Items

Hi, Welcome to the Box Community!  Here is a helpful link from our Box Product Support about "Trash". https://support.box.com/hc/en-us/articles/360044196093-Manage-Trash Best,

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• AJ
• 2022年03月25日 21:26
• 0 件の投票

1. コミュニティ
2. Support Forum
3. i can't restore one of my folders that was accidentaly deleted

Hi Mariella, Welcome to the Box Community!  Why are some files missing? I didn't delete them. All users collaborating on a collaborative folder who have an Editor access level or above on the folde...

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• AJ
• 2022年03月25日 21:18
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Refund

Hi Charlie, Welcome to the Box Community! I'm sorry to hear about the charges. This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504. Best,  

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• AJ
• 2022年03月25日 19:23
• 0 件の投票