AJ

1. コミュニティ
2. Support Forum
3. please free up my unused space

Hi there, Welcome to the Box Community! I'm happy to help.. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goin...

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• AJ
• 2022年10月19日 16:15
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Is our email on the suppression list?

Hi there, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via ticket #2718846. Please reach out if there’s anything else we can assist with! Best,

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• AJ
• 2022年10月19日 15:22
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Different links are pointing back to the same mp4 file

Hi Lindie, Welcome to the Box Community! I'm happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahea...

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• AJ
• 2022年10月17日 16:35
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Storage reset

Hi Stacy, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 2022年10月17日 15:57
• 0 件の投票

1. コミュニティ
2. Support Forum
3. installation

Hi Bakos, Welcome to the Box Community! I'm happy to help. Create the parent folder where you want the Box Drive folder to display -- for example, C:\ or C:\Cloud or D:\This\Is\A\Folder When...

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• AJ
• 2022年10月17日 15:54
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Incorrect usage

Hi Lexa, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going ...

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• AJ
• 2022年10月17日 15:37
• 0 件の投票

1. コミュニティ
2. Support Forum
3. CANCEL MY ACCOUNT

Hi Edgar, Welcome to the Box Community! I'm happy to help. This would be best addressed by our Cancellations Team at cancel@box.com.    Please check this helpful article from our Box Product Suppor...

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• AJ
• 2022年10月17日 14:44
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Restore deleted files

Hi Michelle, Welcome to the Box Community! I'm happy to help. Is the content in your trash? Deleted items can be retrieved from your trash. The Trash is located under Bin-- you can also review this...

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• AJ
• 2022年10月17日 14:38
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Files won't sync

Hi Prix, Welcome to the Box Community! I'm happy to help. Have you gone marking the files for sync? https://support.box.com/hc/en-us/articles/360044196393-Marking-Content-for-Box-Sync Here is a lin...

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• AJ
• 2022年10月17日 14:20
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Box Support Contact

Hi Danica, Thanks for getting back. You can check this by going to your Box console> Account Settings>Account> Account Details. Best,

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• AJ
• 2022年10月17日 14:11
• 0 件の投票