Aira

1. コミュニティ
2. Support Forum
3. Parent folder shows child folder with 118 files, but no files found.

Hi Kailash,  Welcome to the Box Community!  When a parent folder is partially synced (hovering over folder icon displays the This item is partially synced status), new subfolders or files created w...

• コメントを表示
• Aira
• 2022年02月04日 01:23
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Box Support is not working

Hi Emma, Welcome to the Box Community!  For me to assist you further, may I have more information about your issue? Can you provide a screenshot?  Looking forward in assisting you.

• コメントを表示
• Aira
• 2022年02月04日 00:06
• 0 件の投票

1. コミュニティ
2. Support Forum
3. My files are not syncing between mac desktop and box.com

Hi there,  Welcome to the Box Community!  To check, may I know what Box app are you using? Is it Box Drive or Box Sync? If you're using Box Drive, could you please try to log out/in of the app? You...

• コメントを表示
• Aira
• 2022年02月03日 00:04
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Account Compromised, need to confirm attacker activity

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I will be creating a ticket for you and kindly wait for an update.  Best!

• コメントを表示
• Aira
• 2022年02月02日 01:23
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Files lost after Individual to Enterprise Upgrade

Hi Byron,  Welcome to the Box Community!  From what I can see on my end, it looks like you are still under a free account. You can verify to the user who added you if they have successfully added y...

• コメントを表示
• Aira
• 2022年02月02日 01:00
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Data Inconsistencies

Hi Lynn,  Welcome to the Box Community!  From what I can see on my end, it look like your account storage has been updated. To know more about storage issue, please check this article: https://supp...

• コメントを表示
• Aira
• 2022年02月01日 03:53
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Charged After Cancellation

Hi David,  Welcome to the Box Community!  This issue should be best addressed by our Billing team. I've created a ticket for you and please check your email for updates.  Best, 

• コメントを表示
• Aira
• 2022年02月01日 03:43
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Lost files

Hi Lucia,  Welcome to the Box Community!  If you lost access to a shared link, you need to directly communicate to the owner of the files. For security reason, we cannot provide you access to the f...

• コメントを表示
• Aira
• 2022年02月01日 00:48
• 0 件の投票

1. コミュニティ
2. Support Forum
3. to limit the IP addresses

Hi there,  Welcome to the Box Community!  This issue should be better addressed by our Product Support team. I've created a ticket for you. Please check your email for updates.  Best, 

• コメントを表示
• Aira
• 2022年01月31日 03:49
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Change phone number and can't 2FA

Hi there,  Welcome to the Box Community!  This issue would be better addressed by out Product Support. I've created a ticket for you. Please check your email for updates.  Best, 

• コメントを表示
• Aira
• 2022年01月31日 01:04
• 0 件の投票