When applying or updating a metadata schema to a file or folder, the error message
code: instance_tuple_not_found
is returned.
Environment
Any application using the Metadata object on Box's API.
Steps To Resolve
If applying metadata to a file/folder, use the templateKey of the metadata schema in the body of the request. If updating metadata to a file/folder, check that you have applied metadata to the file/folder first.
Root Cause
This error is caused when the metadata template is not found, either because the display name was used instead of the templateKey, or because the application is attempting to update metadata when no metadata schema exists on the file/folder yet.
platform_swarm_kb