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          4. Troubleshooting Box Platform Errors

          Troubleshooting Box Platform Errors

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          • Box for Salesforce in Salesforce Sandboxes
          • App Access Level
          • Redirect URI Mismatch
          • Error when executing App Diagnostics report
          • API [Content] - "User cannot be deleted due to retention policies. Please transfer user content first"
          • API [Authentication] - "The server is currently unable to handle the request due to a temporary overloading of the server"
          • API [Content API] - 404 "not_found" Errors from the Box API
          • API [Content API] - 403 "access_denied_insufficient_permissions" Errors
          • API [Content] - "Unauthorized - Cannot authorize with this service"
          • API [Uploads] - Account Storage Limit Reached
          • API [Authentication] - "The grant type is unauthorized for this client_id"
          • API [Content] - 403 when creating file or folder
          • API [Authentication] - invalid_client
          • API [Uploads] - 405 Method Not Allowed on Upload File API Calls
          • API [JWT] - Cannot Obtain Token Based on Enterprise Configuration for Your App
          • API [Content] - "415 unsupported_media_type"
          • API [JWT] - {"error":"invalid_grant","error_description":"Please check the 'sub' claim."...}
          • API [Powershell]: "Invoke-RestMethod - The Operation Has Timed Out"
          • API [Salesforce SDK]: Invalid Crypto Key
          • API [Move Owned Items] - 504 Gateway Timeout after >60 seconds
          • API [tokens]: How does password expiration affect existing tokens?
          • API [Authentication] - Cannot obtain token based on the enterprise configuration for your app
          • API [Integration] - Integration Does Not Appear Under Integrations on the right-click Web App Menu
          • API [JWT] - Password Reset Required on Custom Application's Service Account
          • API [Metadata]: "instance_tuple_not_found"

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