Issue

When attempting to sign via a link in a sign request email, an expiration message was displayed.

However, no expiration date was set for the sign request itself.

Root Cause

The expiration message is displayed when the token embedded in the request link has expired.

Each link sent via email contains a token, which is valid for seven days. If the user attempts to open the link after this seven-day period, the following message appears: “This link has expired.”

Resolution

The token’s validity period is independent of the sign request’s expiration setting.

Clicking Send New Email will regenerate the link, allowing the user to sign.