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I deleted all files but my storage quota is stuck to 10GB/10GB

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Mirko Biancone

Hi all,

I'm sorry to open yet another post on the same problem, but, from what I apprehended on other posts, there's a script that needs to be run and I couldn't find any other way to reach for support.

Thanks in advance!

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  • AJ

    Hi Mirko,

    Welcome to the Box Community! I’m happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

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  • Mirko Biancone

    Hi AJ,

    It looks fine now, many thanks!

    Best regards,
    Mirko

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