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  • France

    Hi M Marwan, 

    Welcome to the Box Community!

    I understand that your files disappeared after upgrading your Box account, I'm happy to help address this.

    Please be advised that during an account upgrade process, Files/folders may not be accessible as your account is in transition and this could take up to 24 hours to complete.  Once the migration is completed your files will show up in your Box again.

    Let me know if you have questions and I will do my best to help!

    Regards, 

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