Digital signature function
Hi - I set up a document to have 3 digital signatures from 3 people (one is me) in order. Me first, then the second two.
I signed ok. One of the other two signed ok, no issues.
The 3rd person came to sign and gets an error:
"Insufficient permissions to create sign request for this file"
I have checked everything that I can and it seems to be set up correctly, but when I try to 'revise' the signing process I hten get the same error and a page not found error also.
What could be wrong??? Please help. Thank you.
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Hi there,
Welcome to the Box Community, I'm happy to help!
Have you checked this Box Support article on Understanding the Sender's file storage and permissions?
Specifically this section:File and Folder Permissions
If the file for which a signature request is being initiated and folder where a signature request is being saved falls under one or more of these conditions, then additional permissions are needed to continue with signature request process:
- Restrictive collaborator permissions are set: see rows "Create Signature" and "Save Signature to a folder" for which permissions can be set.
- Classification label of content restricted to:
- shared link status set “people with the link”,
- downloading to a specified modality such as box drive, web app, or mobile.
- Malware scan detects threat within content, restricting downloads.
- See Restrict download of content in Shield Malware Detection.
- Contains a watermark.
For more information on classification labels, visit Using Smart Access and Classification Labels.
If the user experiencing this issue is part of a Business or Enterprise Box, we recommend to have the user submit a ticket to support to further help look into this.Thanks for reaching out and please let us know how else we can help!All the Best,
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