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Move linked email address to another account

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Box User

I had an a work email address linked to a personal Box account, but I would like to link it to my Enterprise account instead (my primary email is different on this account). I removed the linked email address from my personal account over a week ago, but if I try to add it to my Enterprise account but get this message "xxx@xxx cannot be added to this account because it is already linked to a Box account."

Is there a wait time before it's properly released or does someone at Box need to force it to unlink?

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  • France

    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    Can you check your personal Box again and double check if the email has been successfully removed? I don't believe there is a waiting time in order for you to use that email address once you've confirmed its been removed from your personal Box. 

    If you are still encountering issue after confirm the email has been removed, please submit a ticket on this page while logged in to your Enterprise account to see the support channels available to your type of account for support and Product Support team can help look into this.

    Thanks for posting and let me know how else I can help!

    All the Best, 

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  • Box User

    Hi France,

    Thanks for responding. Yes, I have verified that the email address has been removed from my personal Box account. Going to that page tells me I need to contact my local IT support, which I will do, but I'm skeptical that they will be able to help me with this.

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  • France

    Hello, again!

    Could you logout of your Box account and then clear your browser cache and then try adding your work email to your Enterprise account again and see if that helps?

    If the issue persists, you may need to submit a ticket with your internal IT for support, they can always submit a ticket on your behalf with Box Support if they are unable to resolve the issue so that Box can further investigate.

    All the Best, 

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  • Box User

    Thanks for getting back to me again. Unfortunately that didn't help, but I will reach out to my internal IT for support.

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