need 2-factor auth setup key or QR code

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Lesley West

• October 12, 2022 00:26

Hello - can you please send me the setup key or QR code to setup my Box account in an authenticator app? 

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  France

  • October 12, 2022 19:12
  • Edited

  Hi Lesley, 

  Welcome to the Box Community, I'm happy to help!

  You will have to open the Authenticator app that you downloaded and used when you setup your 2FA to get the OTP or one-time password that you need to enter in Box order to access your account.

  If you are not getting that code from your Authenticator app, try updating the app or if you no longer have access to the app, please get back to us.

  All the Best, 

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  Lesley West

  • October 12, 2022 22:02

  I no longer have access to the Authenticator app. It's asking me for a QR code or to manually add an account by entering the Account name and Secret key

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  France

  • October 12, 2022 22:35

  Hi Lesley, 

  This might require some account specific information, so I've submitted a case to Box Support on your behalf.

  Kindly check your email for details and updates.

  Regards, 

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