Box Tools not found

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Tracey Duffy

• October 12, 2022 01:39

Hi, I have tried to uninstall Box Tools but the uninstall process cannot locate the Box Tools.  I have had my IT guys try to fix this issue and cannot uninstall/reinstall either.

I need this issue sorted so that I can use Excel rather than using the online software.

 

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  France

  • October 12, 2022 19:17
  • Edited

  Hi Tracey, 

  Welcome to the Box Community, I'm happy to help!

  Have you followed the steps provided in this article to uninstall Box Tools from your device: https://support.box.com/hc/en-us/articles/360043696134-Uninstall-Box-Tools

  If you are on a Windows device, and still having issues, could you please try this Microsoft fix tool to uninstall Box Tools from your computer?

  • https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed

  Let us know how it goes and if you have questions!

  All the Best, 

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