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Refund Request for Automatic Payment after Free Trial Account

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Dat Le Dien

Hi
Dear BOX billing team,

I didn't know that the payment was automatically made after the 14-dat trial. 

I thought it would be automatically canceled after the free trial if I didn't extend it, but I'm confused because the payment was made.

I don't use this account now and I won't use it in the future. 
I want a refund and please let me know if you need action accordingly.
 
Thank you
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  • France

    Hi Dat,

    Welcome to the Box Community, I'm happy to help!

    This would be better discussed with a member of Box Billing team and may require specific account information.  

    It seems you already have an open ticket for this issue with Billing, please continue working with them and check your email for updates.

    Thanks for your patience and please comeback and let us know how it goes.

    All the Best, 

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