All the files in my account disappeared after upgrating the plan
After doing the plan upgrade all my files disappeared, how can I recover them?
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Hi there,
Welcome to the Box Community, I'm happy to help!
Files/folders may not be accessible as your account is being transitioned to the new plan. This process can take up to a day to complete and once the upgrade is completed, your files/folders should be accessible to you again.
Thanks for your participation in the forum and please let me know if you have questions.
All the Best,
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