Auto sync to main Box account

I'm coming to Box having used Dropbox for 5+ years. On dropbox, we have users download application data into the documents folder, then back it up and share to the shared dropbox account. That way, when the user downloads, notifications and data update automatically occur.

I'm trying to elicit this behavior using box and not having success. When the user is downloading data into their local documents folder, it is not updating in the main box account, nor is it notifying other shared users of an update.

I have downloaded box drive, but that still doesn't seem to do it. is Box Sync necessary? is there something I'm missing?

Again, the main behavior we are looking for is

1) User download files into document folder

2) Local document folder syncs to main box account

3) shared users are notified of the update of the content of the shared folder

Thanks in advance.

France

October 18, 2022 19:39

Hi Steve,

Welcome to the Box Community, I'm happy to help!

This would be something our Product Support team would like to investigate with you and may require specific account information.

I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.

Kindly check your email for details and updates.

All the Best,

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