Downgrade Plan
AnsweredI am currently on a $7 plan and am being charged $34.80 per month AUD. How is this possible? I used to be on a free plan but now for the life of me can't seem to find where that is on your site now. I rarely use Box so it's not feasible for me to continue paying that amount.
Can I please downgrade my plan and I would like to be reimbursed for the amount that I am paying which from $7 USD even when converted to AUD is definitely not 34.80.
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Hi there,
Welcome to the Box Community, I'm happy to help!
If you wish to downgrade your current plan, discuss your charges and request for a refund, you may submit a request by emailing cancel@box.com. Please provide the plan type to which you would like to downgrade. You can view here a side-by-side comparison of our offerings.
For more information on downgrading your account, please take a look at this article: https://support.box.com/hc/en-us/articles/360043694314-Downgrading-Your-Box-Account
All the Best,
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