Lack of support = dropping subscription

I left a message to the forum on 10/18. A person responded and connected me a support. In the interim, I have received 3 emails (one per day) that are cursory and superficial in nature. They point me to the documentation that I easily find on my own and leave it at that. No effort to find out what the actual problem is or go beyond a 10 second email that is of no help whatsoever.

In the interim, I've literally spent 8 hr each day trying to figure out if and how to do what I wanted to do. This is a very important issue to me and I would even pay extra money to get support that I need. At this point, I'm throwing up my hands. I'm sure an actually support effort would have solved my problem/question in a matter of minutes. At this point, I'm going elsewhere despite the fact that I still have a few months on my subscription. Abysmal support.

France

October 21, 2022 17:40
Edited

Hi Steve,

Welcome to the Box Community, I'm happy to help!

First off, let me sincerely apologize for the frustration on trying to get support on the issue you reported, I completely understand where you are coming from and this is definitely not the experience we want you to have.

I've reached out to the team and the support representative that was looking into your issue to update your case and they should be reaching out to you soon to further investigate the issue.

We appreciate your patience and let me know how else I can of help.

All the Best,

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