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3 comments

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  • France

    Hi Tomo, 

    Welcome to the Box Community, I'm happy to help!

    This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to assist.

    Google Translate or other tools may help! If any community members are able to understand and help, it would be greatly appreciated!

    Best Regards, 

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  • TOMO SHIMIZU
    • Edited

    I accidentally purchased a license.
    The wrong purchase is 6 licenses.
    6Is it possible to cancel a license purchase?

     

    Japanese　to　english by google translate

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  • France

    Hi Tomo, 

    Thanks for responding back!

    If you would like reduce the number of your purchased seats (licenses), please go ahead and submit a request to cancel@box.com. Kindly include the total number of seats you would like to continue purchasing in your email. We have a minimum purchase of 3 seats per account.

    For more information on reducing your seats, pleas take a look at this article: https://support.box.com/hc/en-us/articles/360044193073-Decreasing-Seats-From-Your-Subscription

    All the Best, 

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