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  • France

    Hi Gina,

    Welcome to the Box Community, I'm happy to help!

    Have you tried to request for a password reset link? Once you have successfully changed your password and logged in to your account, that should also help verify your Box.

    To reset the password for your Box account, you may follow this article: https://support.box.com/hc/en-us/articles/360044195593-Reset-My-Box-Account-Password

    Thanks for reaching out and let me know if you have questions!

    All the Best, 

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