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Can't Open or Download Box Files

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For about a month now, I haven't been able to open any of my Box files.  I can view them in the browser but can't download them or open them from my Box Drive when I am at the office.  At home, or anywhere else I have tried, they open as normal.  Any ideas?  I work for a school system, but we have completely unblocked my account and I still can't access.  I have used Box for probably 10 years at work with no issues.  

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  • France

    Hi there, 

    Welcome to  the Box Community.

    I understand that you are having issue opening files in Box Drive on your office computer, I'm happy to help!

    Do you encounter any specific error message when trying to open files via Box Drive on your work computer? What OS and version of Box Drive are you running?

    Has there been any recent changes or updates on your work device before this issue started? Additional information can help us better understand the problem and the tips to provide to help resolve the issue.

    Looking forward to hear from you!

    Regards,

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  • RICHARD GREENE

    message is OOPS cant seem to find the file you are looking for, no changes in anything. Was viewing the files earlier today.

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