Can't receive reset emails

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Felix Afighi

October 25, 2022 18:31

I have a BOX account with my official email address -

[personal information--redacted]

I have tried resetting my password but I am not receiving the password reset mail. I have check junk/spam folder.

Please help

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1 comment

France

October 26, 2022 18:47
Hi Felix,

Welcome to the Box Community, I'm happy to help!

Have you checked out this article for tips on troubleshooting issues with Email notification in Box: https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications

This may be relevant to your problem with the next steps!

Let us know if you have other questions, and we'll do our best to help.

Regards,
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