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PAYMENT FOR UPGRADE DECLINDE FOR NO REASON

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Kimberley Zaharko

Hi there,

I was in the middle of uploading my files to BOX and got a notice I would need to upgrade.  I tried upgrading to the business account but it is declining my payment.

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  • France

    Hi Kimberley, 

    Welcome to the Box Community, I'm happy to help!

    I'm sorry to hear about the trouble with your upgrade. To help look into this, please send an email to Box billing team at billing@box.com and someone from the team will assist with your upgrade.

    Thanks for posting and let me know how else we can help!

    All the Best, 

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