Unable to Create a box account
Answered
We are working with a company with a box account and when they send us an invite to connect to box. When we we receive the invite clicking continue leads me to a "you don't have an account" and clicking sign up leads me to a "reset password" when we click reset password no email comes from box. Can you please help resolve this issue?
Thank you,
Paul Barney
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Hi Paul,
Welcome to the Box Community, I'm happy to help!
I checked your profile and email for this post and it looks like you already have an existing Box account link to it,
Have you checked your spam/ junk email folder for the password reset email from Box?
You can also find more tips in article on troubleshooting issues with Box email notification:
Hope it helps! Thanks for reaching out and let me know if you have questions.All the Best, -
Hello,
Thank you for getting back to me. Yes, I agree my account works fine and I enjoy the way it works and I am not hoping to change that part. My issue is I am a project manager and I am trying to add people to the box folder structure and anyone who works for Jacobs gets the following:
When Jacobs employees who don’t have existing box accounts getting the following when they are invited to box:
clicking continue leads them to a "you don't have an account" and clicking sign up leads them to a "reset password". However, they never receive the reset password. Nothing shows up in junk mail or the quarantine folder.
The people I am trying to add can establish an account. Please help
Thank you,
Paul Barney, P.E. |Jacobs | Sr. Project Manager |801-792-6171 |
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