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Admin Console has disappeared

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Rebekah Krone

I've had the same Box account for years with no issues.  Recently, my Admin Console has disappeared from my dashboard.  Any clue how to recover this?

Thank you!

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  • France

    Hi Rebekah, 

    Welcome to the Box Community, I'm happy to help!

    I've checked your profile in this post, and I see its an Individual Personal Lite Box. Personal Lite accounts do not have access to the Admin Console as this feature is only available to Starter, Business and higher subscription. 

    If you previously are able to access the Admin Console, it may have been on a different account. I would suggest checking your other email account's inbox for any confirmation of your subscription to one of the account types that I have mentioned.

    If you have questions, please let me know and I will do my best to help!

    All the Best, 

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  • Rebekah Krone

    I've only ever had two logins:[personal information--redacted]

    and [personal information--redacted]

    I did have an Admin console previously and have checked both accounts and neither of them have an Admin console anymore.  What could make it disappear?

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  • France

    Hi Rebekah, 

    I've carefully checked and none of the accounts mentioned are linked to a Starter, Business or Enterprise account.

    If you've signed up for any paying Business or Enterprise Box, but is not sure which account that plan is linked to, please reach out to our billing team at billing@box.com with your receipt so the team can help look it up.

    Best Regards, 

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  • Rebekah Krone

    I signed up many years ago when Box was in early stages and was grandfathered in.  If you look at the [personal information--redacted] account you can see I've added other collaborators which would require an Admin Console to do so. 

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  • Rebekah Krone

    Is there anyone available to verify why my Admin Console has disappeared?  If you look at my activity, you will see that it would be impossible to create collaborators without an Admin Console. 

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