Cannot add additional email to change primary email address

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Bob Ryner

• November 01, 2022 04:22

When I try to add a new email it gives me an error saying that the servers are having problems but it also says all servers are working ok

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  AJ

  • November 01, 2022 20:28

  Hi Bob,

  Welcome to the Box Community! I'm happy to help.

  Have you gone trying using another web browser and/or internet connection to isolate the issue?

  Please try the following preliminary troubleshooting steps: 

  * Update your browser to the latest version - 

  https://support.box.com/hc/en-us/articles/360043696234-Understand-the-Box-Policy-For-Browser-And-OS-Support

  * Clear your browser's cache and cookies - https://support.box.com/hc/en-us/articles/360043695214-How-Do-I-Clear-The-Cache-And-Cookies-In-My-Browser-

  * Update Adobe Flash - http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

  * Update Java - https://java.com/en/download/installed.jsp

  Best,

   

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