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cannot add external email to relay notification

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Teri, Anthony S.

created a workflow, for a file event when new files are uploaded to send an email.  Can add an internal box user, but when I try to add an external email address that user never gets the alert.  if I only add the external user it will not allow me to activate.  It says all fields must be completed.  

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  • Aira

    Hi there,

    Welcome to the Box Community. I am happy to help! 

    This issue should be best address addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for update. 

    Thanks!

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