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Box icon at top of my Mac not allowing access

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Robert Clifford

About 3-4 times a year this has happens to me. i try to send a file in an email and box does not show up in my Finder? also the icon at the top of my screen where i usually go to access my files is either shaded (not able to access) and when i click on the icon it simply disappears or gives me an error message and after i send it to Box it disappears? very frustrating tried to follow the instructions of "Box Drive failed to initialize on macOS to an existing Box folder"  Couldn't find the "Terminal" icon to check the box. 

Thanks, Bob 

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  • Aira

    Hi there, 

    Welcome to the Box Community. I am happy to help!

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for update. 

    Thanks! 

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