Box.com not sending SMS for 2-step verification

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Yanis Arencibia

• November 04, 2022 22:51

I am trying to log into my account using a different PC, but Box.com is not sending SMS.

Two steps verification is cut short.

An error appears showing "Invalid Login Credentials".

Changed my password in the first PC and tried again. Nothing.

Thanks for any help.

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• Official comment

  

  Aira

  • November 06, 2022 22:58

  Hi there,

  Welcome to the Box Community. I am happy to help! 

  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for update. 

  Thanks!

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