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Asking to run script to correct the used space count

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Enrico Ferro

How may I ask the support to run the script to correct the used space count: even without any file it shows 50% space used. 

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  • Aira

    Hi there, 

    Welcome to the Box Community. I am happy to help! 

    Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected.

    Let me know if you have any further questions.

    Thanks!

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  • Enrico Ferro

    Thank you very much... :)

    Regards

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  • Enrico Ferro

    Hi there, I'm really sorry and disappointed... my space appear full again, but it isn't...

    It should be used for about 30gb... 

    So please can you run the script to correct the used space count: 

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