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Jessica Saslow

I am having never-ending problems with notifications. Yes, I've contacted customer support, yes I've checked my settings, and yes I've read community posts. I do not receive notifications when someone uploads something to Box that I need to review for my job. I used to get a little red circle with the number of items that need my attention (by the bell). Now, I don't. The last time I tried to remedy this, Box logged me out and I couldn't work for two days. Speaking to an actual human, rather than writing these messages, which take at least 24 hours to respond to would be ... awesome. I had a case, the case was closed and problem is not fixed.

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  • France

    Hi Jessica, 

    Welcome to the Box Community, I'm happy to help!

    This would be something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates.

    All the Best,

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  • Jaymee Young

    Did you ever get a resolution on this? We're in the middle of the same situation and the conclusion was basically "we know this happens, we're not going to look into it anymore."

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