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7 comments

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  • Aira

    Hi there,

    Welcome to the Box Community!

    Authenticator apps use algorithms to generate one-time passwords, which are are unique random passwords generated on demand by authenticator applications. These one-time passwords expire after a defined period of time, often a number of seconds or minutes. Box 2FA supports authenticator apps that are compliant with the TOTP (time-based one-time password) algorithm, which is defined by the Internet Engineering Task Force specification, IETF-6238. Applications that follow this specification include Google Authenticator, Microsoft Authenticator, Authy, Duo, and LastPass, however, your administrator may require that you use a specific TOTP-compliant authenticator app.

    Please refer to this article: https://support.box.com/hc/en-us/articles/360043697154-Multi-Factor-Authentication-Set-Up-for-Your-Account

    Thanks!

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  • Ernie Santella

    I have an authenticator app. It has a "Scan QR code window". The app is not generating the QR code. Its a scanner for a QR code. BOX should be generating the QR code for the app to scan. That's what I understand. Am I wrong. This is WAY too complicated.

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  • Ernie Santella

    Can someone PLEASE help me. I need access to my clients Box link for business. This is SERIOUS!

     

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  • Ernie Santella

    I went to the Help page and it says this: Click on your account icon in the top-right. I clicked on that and all I get is this.



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  • Shyla Rivera

    The main admin in our account is having the same issue.  Box is not giving a QR code for the authenticator app to read and now she is locked out of her account.  I have not found a single article in the Box support sight to help.  With the main admin not being able to access her account, it brings a whole new slew of problems because no one can get to the admin panel.  I put in a ticket.  Let's see how long it takes Box to respond.

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  • yasmin anderson-smith

    Hello. How do I generate a QR code for a PDF file I uploaded to Box.

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  • Justin Llewellyn

    Seriously, same problem a year later...

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