I bought 5 seats by mistake

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November 08, 2022 14:41

Hello.

By mistake, I wanted to upgrade my company account (3 seats) with an extra seat (for a total of 4 seats), and I bought 5 more seats by mistake (8 in total now).

I would like to know how can I go back and not be charged for the 5 more I bought and just be charged for the 1 extra one I need.

Tomorrow is the renewal date of the yearly seats, and I would like to avoid paying and keep unnecessary seats for an entire year.

Thanks

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1 comment

France

November 08, 2022 15:22
Hi Pedro,

Welcome to the Box Community, I'm happy to help!

In order to correct the total seats you wish to purchase, please send an email to cancel@box.com and someone from the team will reach out to you to assist on this.

Check out this article on reducing seats for your account for more details: https://support.box.com/hc/en-us/articles/360044193073-Decreasing-Seats-From-Your-Subscription

All the Best,
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