Email confirmation link expires immediately

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Derek Szarko

• November 09, 2022 20:06
• Edited

During the registration process, I was asked to verify my email. The link that is sent opens a URL that displays a message that reads "This email confirmation link has expired." I clicked the Verify Email link immediately upon receiving the email. How can I receive a working link? 

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  France

  • November 09, 2022 21:16
  • Edited

  Hi Derek, 

  Welcome to the Box Community, I'm happy to help!

  Apologies for this, you may also verify your Box account by requesting a password reset link.

  Kindly follow the steps in this article to request for a password reset link for your Box: https://support.box.com/hc/en-us/articles/360044195593-Reset-My-Box-Account-Password 

  Let me know if you have questions and I will do my best to help you!

  Regards, 

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